Interpersonal communication 4th Edition by Floyd – Test Bank

Interpersonal communication 4th Edition by Floyd – Test Bank

Chapter 11
Test Bank
1. Which of the following is true with respect to interpersonal conflict?

A. It involves independent parties.

B. It involves perceived scarce resources.

C. It occurs within oneself.

D. It is synonymous with disagreement.

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Define interpersonal conflict. Topic: Understanding Interpersonal Conflict

2. Felix had been angry with his roommate Hector for some time. Hector was always playing his music so loudly that Felix couldn’t concentrate, much less have a conversation on the telephone. Despite his anger, he hadn’t expressed his feelings to Hector. Which of the following is true of this situation?

A. Hector and Felix are engaged in conflict because Felix’s anger is sufficient to produce conflict.

B. Hector and Felix are not engaged in conflict because the source of their conflict is not interpersonal.

C. Hector and Felix are engaged in conflict because conflict can exist “under the surface” for some time.

D. Hector and Felix are not engaged in conflict because conflict must be expressed.

Accessibility: Keyboard Navigation Bloom’s: Understand Learning Objective: Explain how conflict is an expressed struggle. Topic: Understanding Interpersonal Conflict

3. Frank and Samantha just received a large inheritance when Samantha’s grandmother passed away. Samantha said she wanted to use the money to build an addition onto their house. Frank countered that he wanted to buy a more fuel-efficient car. Which of the following is true about this situation?

A. This is an example of conflict because it involves an expressed struggle.

B. This is an example of conflict because it involves scarce resources.

C. This is an example of conflict because it involves incompatible goals.

D. All of these are true.

Accessibility: Keyboard Navigation Bloom’s: Understand Learning Objective: Explain how conflict occurs between interdependent parties. Topic: Understanding Interpersonal Conflict

4. Which of the following is NOT one of the common conflict metaphors identified in your textbook?

A. conflict is a war

B. conflict is a dance

C. conflict is a hammer

D. conflict is a game

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Recall the common metaphors that people use to describe conflict. Topic: Understanding Interpersonal Conflict

5. Which of the following statements accurately reflects the idea of “reframing” a conflict?

A. Thinking of conflict as a game if you traditionally think of it as a battle.

B. Engaging in a cooling-off period before you have a conflict discussion.

C. Trying to see a conflict from someone else’s point of view.

D. Minimizing your responsibility for a conflict.

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Explain how to reframe an interpersonal situation. Topic: Understanding Interpersonal Conflict

6. The content dimension of a conflict relates to what?

A. the implications of the conflict for the relationship

B. the strategies people use to manage the conflict

C. the acceptability of the outcome of the conflict

D. the specific point of contention giving rise to the conflict

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Distinguish between the content, relational, and procedural dimensions of conflict. Topic: Conflict and Relationships

7. Jon recently stopped a conflict with his girlfriend, Ana, and said to her, “You don’t know how to have a disagreement without losing your temper and swearing!” Ana replied, “Well at least I want to confront the issues instead of avoiding them!” Jon and Ana’s exchange is an example of

A. the content dimension of conflict.

B. the relational dimension of conflict.

C. meta-conflict.

D. pseudoconflict.

Accessibility: Keyboard Navigation Bloom’s: Understand Learning Objective: Define metaconflict. Topic: Conflict and Relationships

8. Which of the following is NOT one of the health detriments associated with conflict described in your text?

A. hardening of the arteries

B. calcium deposits in the kidneys

C. reduction in the body’s natural killer cells

D. delayed wound healing

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Explain how conflict can be harmful. Topic: Conflict and Relationships

9. Research shows that three issues top the list as sources of conflict in romantic relationships. Which of the following is NOT among them?

A. household chores

B. relationships with in-laws

C. personal criticisms

D. finances

Accessibility: Keyboard Navigation Bloom’s: Remember Learning Objective: Recall the most common sources of marital conflict. Topic: Conflict and Relationships